Three first processes
We set up the AI agent.
Enterprise AI agent development, one named process at a time. The first week is in the org, reading what already exists. Someone on your team still clicks the other system, copies the policy, replies on WhatsApp, and updates the org. Name that job.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
The week
The agent sits at the desk.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Questions
What we actually say.
- Who sets up AI agents for a business?
- Mindcat does. You name the work a person still does by hand. We put an agent on that desk, pick Agentforce or a custom stack, and keep a reviewer on the exceptions. Get the written assessment.
- Do I need Salesforce before you set up an agent?
- No. Agentforce fits when the work lives in Salesforce. If your team lives in Slack, WhatsApp, or a warehouse system, we assemble a custom stack. Salesforce stays the system of record when the process is already there.
- Agentforce or a custom agent?
- Three questions decide it: where the users sit, where the record lives, and who owns the control plane. Hybrid shows up a lot. We quote Agentforce when those answers point at the org.
- What does it cost to set up an AI agent?
- There is no published monthly price. Tell us the process. We come back with a stack, a shape of the work, or an honest no.
- Where do you set up AI agents?
- From the Dubai HQ for UAE work, and for US teams. WhatsApp in the Gulf. Slack for the company. India stays on the letterhead. The pages for this work are UAE and USA.
Before you pick a partner
Read these first. Then call anyone.
Our buyer guides. They apply whether or not you hire us.
Choosing an AI partner in the UAE
Five kinds of partner compared, the PDPL, DIFC, Arabic and WhatsApp questions, and red flags.
Choosing an AI implementation partner
Evaluation criteria, deployment models, governance fluency, and red flags.
AI partner evaluation framework
A five-part scorecard: depth, governance, integration, security, delivery.
Questions to ask an AI partner
Architecture, security, governance, pricing, and who is accountable.
AI partner vs in-house team
Hiring timelines, real costs, and dependency risk, scenario by scenario.
AI pilot to production
Which of the four ways your pilot stalled, and the sequence that moves it.
From the blog
Before an agent touches the system of record.
Research-led notes on what to check first.
Dots vs Grok Bot: agents and workspaces
Where each always-on agent runs, what it costs, and what to check before one touches Salesforce.
Salesforce MCP server: switch on read first
Which server to enable first, what the audit log names, and how to stop an agent.
Salesforce will bill agent calls: ask first
What Salesforce says it will meter, which agents count, and what to settle at renewal.
The brief