Agentforce
Harness generative AI for personalized customer service solutions
Product Overview
Salesforce Agentforce combines the power of generative AI with Salesforce's trusted CRM data to create intelligent, conversational experiences. Transform customer service, sales processes, and marketing engagement with AI agents that understand context, follow business rules, and provide personalized interactions. Built with trust and security at its core, Agentforce helps you deploy responsible AI that enhances–rather than replaces–human capabilities.
Key Features
Einstein Trust Layer: Ensure AI compliance with business rules and ethics
Personalized Conversations: Deliver contextual interactions based on CRM data
Multi-step Reasoning: Handle complex requests with sophisticated problem-solving
Multi-modal Capabilities: Process text, images, and structured data
Human-in-the-loop Options: Seamlessly transition between AI and human agents
Who Should Use Agentforce
Customer Service Leaders seeking to streamline support processes
Sales Executives looking to enhance sales processes with AI
Digital Transformation Teams implementing AI strategies
Benefits
Agentforce helps you increase service efficiency, improve customer satisfaction, and empower your teams with AI capabilities. Early adopters report handling 40% more customer inquiries while reducing resolution time by 35%.