Experience Cloud
Build connected brand experiences for customers, partners, and employees
Product Overview
Salesforce Experience Cloud (formerly Community Cloud) enables you to create branded digital experiences for your customers, partners, and employees. From self-service portals to partner communities, Experience Cloud provides the tools to build engaging, connected spaces where users can collaborate, access information, and get support. With drag-and-drop tools and pre-built templates, you can launch communities quickly and customize them to match your brand.
Key Features
Lightning Community Builder: Create branded experiences with drag-and-drop tools
CMS Integration: Manage content across all your digital properties
Theme Customization: Match your brand's visual identity
Engagement Tools: Foster interaction with discussions, Q&A, and groups
Pre-built Templates: Launch quickly with purpose-built solutions
Who Should Use Experience Cloud
Community Managers fostering engagement in digital spaces
Partner Program Managers facilitating partner collaboration
Customer Support Leaders enhancing self-service capabilities
Benefits
Experience Cloud helps you strengthen relationships, improve collaboration, and reduce support costs. Our clients typically see a 33% increase in partner engagement and a 22% reduction in case volume after implementation.