Salesforce MVP Hall of Fame · Certified Partner since 2010
Experience Cloud. A login when it beats another inbox.
Experience Cloud is the portal the customer, partner, or staff already needs. We implement it when a login beats another inbox. The first week is in the org, reading what already exists.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
In the org
What this cloud is actually for.
Experience Cloud puts a portal in front of the records you already hold, so the customer or partner can see status without phoning your desk. We will name the one audience it is for. If nobody needs to log in, do not buy it: send them a page instead.
Who this is for
The desks that live here.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
Architecture
Where this cloud sits in your agent architecture.
A portal is an experience surface. What it can read and write still needs a front door.
Questions
What we actually say.
- Customer, partner, or staff?
- Name the desk. Experience Cloud is a portal. We will not build three communities because the licence includes them.
- Is this the same as a marketing site?
- No. If nobody needs to log in, do not buy Experience Cloud. Send them a page.
- Who owns it after go-live?
- Your team. We handover. We do not stay to moderate the community.
The brief
Send the situation.
Name the cloud. Name the week.