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Find your week

Salesforce MVP Hall of Fame · Certified Partner since 2010

Three questions. Then a runtime.

The first week is in the org, reading what already exists. Agentforce when the work lives in Salesforce. Custom when it does not. Hybrid when you have both.

Get the written assessment

Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks

See the stack
  1. 01Models · Claude, Gemini, OpenAI, Bedrock
  2. 02Agents · Agentforce, CrewAI, ADK, A2A
  3. 03Memory · Neo4j, Cognee, RAG
  4. 04Identity · IndyKite, SSO, entitlements
  5. 05Governance · policy, audit, human override

The questions

Where the users sit. Where the data sits. Who owns the plane.

The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.

Where do the users already work?
Agentforce if they live in the Salesforce console, Experience Cloud, or Slack. Slack-first teams can run Agentforce in Slack when the work and permissions live in Salesforce. Custom or Claude if the job spans other tools, runs on WhatsApp, or sits in a portal that is not Experience Cloud.
Where does the system of record live?
Agentforce if the org already holds knowledge, cases, opportunities, and Data Cloud grounding that respects sharing. Custom when ERP, a warehouse, or documents would only see Salesforce as a middleman.
Who must own the control plane?
Agentforce if you want Salesforce procurement, Trust Layer, and inherited profiles. Custom if you need BYOM, MCP connectors, A2A between runtimes, or an audit trail Salesforce will not emit.

Hybrid

Most real orgs need both.

Do not buy seats for work that lives outside Salesforce. Do not build a custom agent to avoid reading the org. In Slack, both can sit in the same channel.

  1. 01Models · Claude, Gemini, OpenAI, Bedrock
  2. 02Agents · Agentforce, CrewAI, ADK, A2A
  3. 03Memory · Neo4j, Cognee, RAG
  4. 04Identity · IndyKite, SSO, entitlements
  5. 05Governance · policy, audit, human override

The brief

Send the three answers.

We will tell you which runtime, or an honest no.