Salesforce MVP Hall of Fame · Certified Partner since 2010
AI Customer Service Transformation
Cases, knowledge, and the channel the customer already uses. An agent on the repeats. A person on the exceptions. The first week is in the org, reading what already exists.
Certified Partner since 2010 · MVP Hall of Fame · 200+ agents in production · UAE and US desks
The stack
How we would assemble it.
The honest no: if the work is a software factory with a named delivery date, we are the wrong partner.
- 01Models · Claude, Gemini, OpenAI, Bedrock
- 02Agents · Agentforce, CrewAI, ADK, A2A
- 03Memory · Neo4j, Cognee, RAG
- 04Identity · IndyKite, SSO, entitlements
- 05Governance · policy, audit, human override
Agentforce
Salesforce-native agents. Use when the work lives in the org.
Retell AI
Voice AI agents for customer service and sales.
OpenAI
GPT models and the Agents SDK. Azure OpenAI when you need it.
Cognee
Agentic memory so agents remember across sessions.
MuleSoft Agent Fabric
Orchestrate AI agents across your Salesforce ecosystem.
The job
What has to be true.
Service desk
The brief
Send the situation.
Name the process. Name the object.